Shipping policy

 

How It Works

Once you’ve placed an order you will receive a notification via email letting you know we have received this. When an item is ready to ship, a dispatch notice will be confirmed by email. As a guide, we aim to get your order packed as quickly as we can. We are a small team so thank you for your patience.

Shipping Costs

*We offer FREE shipping for all UK orders*

Delivery Locations

At present, we only ship to the UK. 

Your order will be shipped with Royal Mail 2nd Class Tracked 

Shipping turn around time: 2-3 days

RETURNS AND EXCHANGES

Plouf does not accept returns or exchanges. We encourage you to carefully review product descriptions and specifications before making a purchase to ensure it meets your needs and expectations. Should you have any queries regarding our products, please email us at hello@weareplouf.com and we will be happy to assist you choosing the right one for you. 

Damaged Products

If your product arrives damaged, please follow these steps:

Contact Us: Notify us as soon as possible if you have received a damaged product. You can reach out to our customer support team at hello@weareplouf.com with the subject line "Damaged Product - [Your Order Number]"

Provide Information: In your email, please include your order number, a description of the damage, and clear, high-quality photos of the damaged product and its packaging. This will help us quickly assess the issue and process your request.

Refund or Replacement: After reviewing your claim, if the damage is confirmed, we will offer you the choice of a refund or a replacement of the damaged item. Please allow 5 days for us to complete this process.

Help
If you need any help with regard to products, shipping and returns, please get in touch at hello@weareplouf.com and we’d be happy to help. 

*Please note we aim to respond to all emails within 24-48 hours excluding weekends, bank holidays and public holidays*